Organic Cotton Crew Grip Socks - Black

Composition: 78% GOTS-certified organic combed cotton, 13% recycled nylon, 5% recycled polyester, 4% elastane

Care instructions:

Be gentle. Either hand wash or machine wash in cold water on the gentle cycle. If using a machine, it's best to place them in a laundry bag to protect them further just like other delicates. Use a mild detergent and never use bleach. Refrain from using fabric softener.

Wash inside out. This way, the extra cushioning at the soles and heels will get a more thorough wash and the outer finish will be less subject to friction.

Do not use a dryer. The heat and circulation of a dryer will decrease the longevity of your socks. Best to air dry them on a drying rack.

Do not iron. There's no need to iron socks, and it's especially important to refrain from ironing those styles with silicone grippers.

hipSwan socks generally come in three sizes: small, medium, and large. Where we offer only a single "one size fits most" it is the equivalent of medium.

hipSwan socks are suitable for men and women.

Sizes are based on the sock's foot length in centimetres, and are provided as a range due to socks having inherent elasticity.

For your convenience, the following chart maps our socks' length ranges onto approximate shoe sizes using US shoe size scales:

What if the socks I order don’t fit me?

No problem, you have 60 days to return them. Just pay the return postage and we’ll refund you, no questions asked. The socks must be in new, unworn condition with the original wrappers included. Full details of our return policy are here.

Shipping

We ship to US customers from our Winston-Salem, North Carolina distribution center.

Standard shipping

Our standard shipping service is USPS Ground Advantage™.

The expected delivery time, excluding the time needed for picking and packing your order, is 2 - 5 business days.

Delivery time depends on the destination within the US. Along the East Coast it is 2 business days, Midwest 3-4 business days and West Coast 5 business days.

We offer free standard shipping if your order value is $50 and above.

If your order value is below $50, we charge a shipping fee of $10.

Express shipping

We also offer an express shipping option with USPS Priority Mail which will take 2 - 3 business days to reach any continental US destination, excluding the order processing time.

The express option costs $35 (or $25 if your order value is above $50).

Returns

hipSwan places a high priority on delivering outstanding customer service, and this extends to those rare instances when customers need to return their socks (historically, less than 3% of customers have returned their socks, the vast majority due to sizing issues).

We are committed to your satisfaction and offer a liberal returns policy:

• We offer a 60-day return window
• For your convenience, we have a US-based returns facility
• Returned items must be in a new and unused condition together with all tags and original packaging intact. If your items have been used and cannot be restocked as new, please do not send them back to us. Doing so will lead to further expense and wastage, as they must be disposed.
• Refunds can only be made to the payment method used for the original order.
• Return postage costs are the responsibility of the customer.
• Our logistics partner normally requires 2 - 3 business days to confirm receipt and inspect the items included in your return package.
• We aim to initiate your refund within 48 hours after receiving confirmation that your returned items are in a new and unused condition with all tags and original packaging intact. Please note that we don't have control over when your credit card or other payment provider will reflect the refund/credit on your account.

If you wish to initiate a return, please contact our customer service at cs@hipswan.com (referencing your order number) and we'll send you detailed instructions including the address to which you should send your items.

Exchanges

We do not offer direct exchanges. If you prefer another color or style, you would have to return the original pair(s) and place a new order.

hipSwan is a purpose-driven brand with sustainability at our core.

We make our socks for consumers who care deeply about the provenance of their personal items.

Our guiding philosophy is: "how would we operate if our customers were our family and friends?"

Here are some of the ways that our principles have translated into practices:

• We regularly visit our manufacturing partners to confirm safe employee working conditions and adherence to good governance practices
• We maximize the use of organically grown, high quality fibers
• We use minimal, recycled packaging materials and non-toxic ink
• We limit our production runs to minimize our environmental footprint

→ Read more about our sustainability policies