Organic Cotton Ankle Tab Socks - Mixed Black White Natural Undyed - 6 Pairs

Composition: 75% GOTS-certified organic combed cotton, 5% nylon, 20% lycra spandex

Care instructions:

Be gentle. Either hand wash or machine wash in cold water on the gentle cycle. If using a machine, it's best to place them in a laundry bag to protect them further just like other delicates. Use a mild detergent and never use bleach. Refrain from using fabric softener.

Wash inside out. This way, the extra cushioning at the soles and heels will get a more thorough wash and the outer finish will be less subject to friction.

Do not use a dryer. The heat and circulation of a dryer will decrease the longevity of your socks. Best to air dry them on a drying rack.

Do not iron. There's no need to iron socks, and it's especially important to refrain from ironing those styles with silicone grippers.

hipSwan socks generally come in three sizes: small, medium, and large. Where we offer only a single "one size fits most" it is the equivalent of medium.

hipSwan socks are suitable for men and women.

Sizes are based on the sock's foot length in centimetres, and are provided as a range due to socks having inherent elasticity.

For your convenience, the following chart maps our socks' length ranges onto approximate shoe sizes using US shoe size scales:

What if the socks I order don’t fit me?

No problem, you have 60 days to return them. Just pay the return postage and we’ll refund you, no questions asked. The socks must be in new, unworn condition with the original wrappers included. Full details of our return policy are here.

Shipping

We ship to US customers from our Northampton, England distribution center.

Standard shipping

Our standard shipping service is FedEx FIC or DHL Globalmail.

The expected delivery time to the US is 8 - 10 business days. These services do not pick up orders during weekends, so please keep this in mind when counting business days.

We offer free standard shipping if your order value is $50 and above.

If your order value is below $50, we charge a subsidized shipping fee of $10. We find that a significant number of our first-time customers become long-term, repeat customers and would like you to evaluate our socks for suitability and sizing without high shipping costs being a barrier.

Express shipping

We also offer an express courier option which will take 3 - 4 business days to reach the US. The express option is also with FedEx or DHL but with their expedited services, and costs $35 (or $25 if your order value is above $50).

Returns

hipSwan places a high priority on delivering outstanding customer service, and this extends to those rare instances when customers need to return their socks (historically, less than 2% of customers have returned their socks, the vast majority due to sizing issues).

We are committed to your satisfaction and offer a liberal returns policy:

• We offer a 60-day return window
• For your convenience, we have a US-based returns facility
• Returned items must be in a new and unused condition together with all tags and original packaging intact. If your items have been used and cannot be restocked as new, please do not send them back to us. Doing so will lead to further expense and wastage, as they must be disposed.
• Refunds can only be made to the payment method used for the original order.
• Return postage costs are the responsibility of the customer.
• Our logistics partner normally requires 2 - 3 business days to confirm receipt and inspect the items included in your return package.
• We aim to initiate your refund within 24 hours after receiving confirmation that your returned items are in a new and unused condition with all tags and original packaging intact. Please note that we don't have control over when your credit card or other payment provider will reflect the refund/credit on your account.

If you wish to initiate a return, please contact our customer service at cs@hipswan.com (referencing your order number) and we'll send you detailed instructions including the address to which you should send your items.

Exchanges

We do not offer direct exchanges. If you prefer another color or style, you would have to return the original pair(s) and place a new order.

hipSwan is a purpose-driven brand with sustainability at our core. Our guiding philosophy is: "how would we operate if our customers were our family and friends?"

Here are some of the ways that our principles have translated into practices:

• We have visited our manufacturing partners and screened them for safe employee working conditions and adherence to good governance practices
• We only use organically grown high quality fibers
• We use minimal, recycled packaging materials and non-toxic ink
• We limit our production runs to minimize our environmental footprint

→ Read more about our sustainability policies